SupportSpace wishes to congratulate its partner, Lavasoft, on the 10th anniversary of the release of its award-winning advanced malware detection application, Ad-Aware! To mark this achievement, Lavasoft has released Ad-Aware Anniversary Edition which is significantly lighter and faster than previous version.
Continuing their tradition of dedication and commitment to their customers, Lavasoft has teamed up with SupportSpace to offer Ad-Aware users a unique support experience. Ad-Aware users needing immediate and live help can purchase a Live Help support session and connect instantly to a certified Ad-Aware Support Expert. The experts are available 24/7 and can assist in a number of ways such as: help using or configuring the software; updating to newer versions; helping remove viruses and spyware; training or troubleshooting and more.
Lavasoft promotes the Live Help support sessions through their Support Center and their newsletter. Experts deliver services to users from the SupportSpace SaaS-based workbench which contains all the tools and knowledge needed to perform the service.
Vendors, such as Lavasoft, chose to partner with SupportSpace in order to offer their customers high quality and consistent live online services that are delivered by a workforce of independent, certified experts. The service is operated as a full turnkey SaaS which can be fully branded for each partner.
