As ever, we at SupportSpace have been working hard on the latest updates released this week. We have been listening to the feedback from both customers and experts alike and are now happy to let you know what’s new.
Product Page
Comprehensive product information is now available when you click on the product name you are looking for. For example: if you need help with printers, by clicking on the word ‘Printers’ in the “Get help with” menu, you will find all the information you need on printers. This includes experts in the relevant field and featured services
Solution Pages
You can now see all previous session reports when you click on “View Solution” on any product. This means that you may be able to see cases similar to yours and get some ideas on how to solve the problem. This information can also be accessed from the featured services section and on the expert profile pages. The solutions list may also help you when choosing your expert as you can see how his cases were handled.
Starting a Session
We have improved the flow of the sessions by ensuring that the initial process begins in one swift process. Session initiation and customer sign up can now be actioned from within the page you are currently viewing so no more re-directing.
We have also improved the connection process between expert and customer as well as changing our expert tools. We now work with TeamViewer and feel sure that you will notice the difference on your next session.
Password
Previously, we have asked you to fill out a feedback form so that we can issue you with a new password whenever you have needed. You are now free to access your account and choose the change password option allowing you to decide your own password and to make those changes whenever you feel necessary.
As ever we are always delighted to hear your feedback and hope to hear from you soon at
