Firefox Support and Updated Tools at SupportSpace

        SupportSpace website now supports Firefox and includes updated ways to choose the right expert for you based on feedback and customer testimonials.

Feedback

We have improved the Feedback pages meaning that you can now share your opinions with others and use other people’s experiences to help choose the right expert for you. Feedback is a major part of our platform and we have now made it even easier for you to contribute your thoughts and so help us make improvements. There are now 4 simple questions for you to rate your expert on a scale of 1–5 in the areas of knowledge, efficiency, communication and overall help. We have also added the all important question: Would you recommend this expert? With all these improvements, we hope the answer is yes!

Expert Profile Page

There is now even more information about the expert available on their profile pages. You can see all the service history plus comments and testimonials giving you better tools when choosing the right expert for you. You can bookmark your preferred expert ensuring you spread the word and there is a sharing button on the homepage for you to recommend your expert to friends and family.

Using Our Tools

For those of you who have visited us in the past, you may have had some problems with pop-up blocks. Therefore, we have been working really hard to overcome this situation and have eliminated all pop-ups meaning that chatting with the expert is now instantaneous, easy, and requires no installation. If you agree with your expert that you need to use one of our tools, you will be asked to download software, a new window will open and the expert can then take control of the support session.

Firefox

And now to finish on a really high note! Following several customer requests, we now support Firefox!! Thank you all for your fantastic feedback and please keep those comments coming – it just means that SupportSpace keeps getting better.